1. Information that we collect from you
When you visit, register or order products or services on Clulite.co.uk you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of our web site as well as information about you from any messages you post to the web site and e-mails or letters you send to us.
2. Use of your information
Your information will enable us to provide you with access to all parts of our site and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
In particular, we may use your information to contact you for your views on our services and to add your information to an email list to notify you occasionally about important changes or developments to the site or our services. Further, we may also use your information and the email list to let you know about other products and services which we offer which may be of interest to you including products similar or complementary to those you have previously ordered. We may also send you information about similar Products if you have not opted out of receiving such communications. We may contact you by post [or text message] as well as by e-mail. If you change your mind about being contacted in the future, please let us know.
3. Disclosure of your information
The information you provide to us will be held on our computers in the UK and elsewhere and may be accessed by or given to our staff and third parties including other companies within our group who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf We may also pass aggregate information on the usage of our site to third parties but this will not include information that can be used to identify you.
Where you have consented when placing an order, we may also allow carefully selected third parties, including other companies in our group, to contact you occasionally about products and services which may be of interest to you including products similar or complementary to those you have previously ordered. They may contact you by post as well as by e-mail[ or text message]. If you change your mind about being contacted by these companies in the future, please let us know.
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
[Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.]
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
5. Security and data retention
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
6. Accessing and updating
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to:
Customer Services Manager
Cluson Engineering Limited
Unit 6 Bedford Road
Tel: +44 (0)1730 264672
Fax: +44 (0)1730 260475