You may return any Products you have purchased within 7 working days of delivery for any reason (including if you simply change your mind). To do so you must notify us in writing or other durable medium (including email) within those 7 working days. You will then be entitled to a refund from us which will be paid as soon as possible but in any event within 30 days. You must keep any Products you intend to return to us in good condition while in your possession, must arrange for and pay the costs of returning the Products to Clulite at the address in section 16 below and must take reasonable care to ensure that they are received by us undamaged. Alternatively, at your request, we will collect the Products from you, but the cost of this will be charged to you and we may deduct this from the refund.
If: (a) the Product delivered is not what you ordered (or is a Substitute Product), or does not correspond with its description; or (b) the Product delivered is not of a satisfactory quality Clulite will, at its option, deliver to you a replacement Product or refund to you the price paid and your reasonable costs of returning the Product
If you have any complaints about our Products or service you should direct them to us via email at firstname.lastname@example.org or by post to our address found on the support page